Privacy Policy

1. Introduction and Compliance

This Privacy Policy outlines how **Ann Malabanan Services** ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the annmalabanansiphoning.com website (the "Site"). We are dedicated to protecting your personal information and ensuring full compliance with the **Philippine Data Privacy Act of 2012 (Republic Act No. 10173)**.

2. Information We Collect

We collect personal identification information necessary to perform requested siphoning, septic tank cleaning, and declogging services. This includes:

• Personal Contact Details: Full Name, Email Address, and Contact Number.
• Service Location Details: Complete Physical Address for scheduling service visits.
• Service Request Details: Specific information provided in the "Message" or inquiry fields regarding your plumbing needs.

When you browse our site, we may use tools like Microsoft Clarity to analyze user behavior through heatmaps and session replays. This helps us optimize our website for a better user experience.

3. Purpose of Data Collection

Your information is processed strictly for legitimate business purposes:

• **Service Execution:** To process quotations, confirm bookings, and dispatch our service teams to your location.
• **Customer Support:** To respond to your inquiries and provide efficient technical assistance.
• **Transaction Updates:** To send updates regarding your service request via SMS or email.

Ann Malabanan Services does not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Security Measures

We implement robust security practices to protect against unauthorized access, alteration, or disclosure of your data. Access to your personal information is strictly limited to authorized dispatchers and personnel required to fulfill your specific service request.

5. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights:

• Right to be Informed: To know how your data is being used.
• Right to Access: To request a copy of the data we hold about you.
• Right to Rectification: To correct any errors in your information.
• Right to Erasure: To request the removal of your data from our active systems.

6. Contact Information

For questions regarding this policy or to exercise your data rights, please contact us:

Ann Malabanan Services
**Main Office:** Caloocan City, Philippines
**Hotline:** 0915-032-6058
**Website:** Ann Siphoning Services